Testimonials & Guest Comments

“The purpose of this letter is to formally and publicly commend Rose Henderson and the Crowne Plaza Team including Tim Thomasberg, Oscar Borda, the chef, Arnoldo Umana and the banquet lead, Rene Terceros for the excellent service provided to the Office of Naval Research during the Al Alloy 5XXX Corrosion Workshop the 23-25 August 2011. In my opinion, the level of service extended to us was far beyond our expectations.
I was impressed by the support and service provided and felt compelled to go on record with my praise. Your staff truly deserve it. In an era where exceptional one on one customer service excellence has virtually disappeared, the work of Rose and the team should be held up as an example for others to try and emulate.
...... Personally, I have been in this industry for 11 years and honestly can say that I was one of the most appetizing catered buffets I have ever savored.
I was impressed by the support and service provided and felt compelled to go on record with my pr“

“It was a pleasure to work with your staff, specially Melissa Geter, Jay Bhalla and Oscar (whose last name I never learned). Thanks to their efforts there simply were no hang-ups, glitches or problems.“

“The catering department was excellent. Jay Bhalla and Rene were both willing to go the extra mile to make certain we had a succesful reunion. Our banquet was one of the best we have had in recent years. The food was delicious and the efficient service of the staff was excellent.“

“Dear Mr. David Welliver,

We are writing to say a tremendous thank you to your hotel and specially to your director of catering Mr. Jay Bhalla for arranging our wedding. The day went very smoothly and everything was organized down to the most minute detail. It was done very thoroughly and expertly. Few days before the wedding, I had received a call from Jay - suggesting that we could organize the morning brunch in a certain way and as we were so busy with all the last minute wedding arrangements- I simply said - "Jay, I like the idea and I trust your judgement". Following that, the morning arrangements in studio 1, where the wedding took place and then the arrangement for the lunch was spectacular. Our guests felt extremely comfortable and had appreciated how the catering arrangements had been organized for everybody. We cannot thank Jay Bhalla enough for all his courteous help and thoughtfulness during this stressful time and the organization on the day was superbly carried out. We“